1StCellPhones.com Policy And Procedures


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Sales Terms and Conditions Areas
Payments  [Top]
  • 1st Cell Phones.com offers the easiest way to complete your online purchase.

  • Here are the steps to follow:
    • On a cell phone display or a cell phone group display, Press the Add To Cart button Add to cart to begin the transaction.

    • You will be transfered to the 1StCellPhones.com Shopping Cart.

    • Review your Choices and make quanity changes if needed.

    • Step 1: Press the Update QTY Button Update Quanty to update your quantity if changed or Press the Remove Button Remove a item to remove an item.

    • Step 2: Press the Update Button Update PayPal Quanty and then you will then proceed to Paypal processing, follow Paypal's instruction to complete the transaction.


  • We will email you the tracking number for your package once your package has been shipped.

  • 1st Cell Phones.com accepts American Express, Discover, MasterCard and Visa via Paypal.

  • For Paypal payments:
    • We require orders from verified Paypal memebers with confirmed shipping address. ( US customers ONLY )

    • We reserve the right to ask for additional identifications to authenticate payment and shipping or billing addresses.

    • Additional identifications are photo identification, utility statement and credit card monthly statement.

  • We apologize for any inconvenience this may cause, however we do need this information for billing and shipping address verification purposes.

  • In most cases, please allow 24-48 hours for transaction completion during the 5 day business week. (Mon-Fri)


Shipping and Delivery time  [Top]
  • Please allow total delivery time of 3-10 business days for UPS or FedEx Ground.

  • We will provide you with a tracking number to track your package, once it is supplied by the carrier.


Manufacturer's Warranty  [Top]
  • In the event that a product needs to be returned to a manufacturer for service or warranty work, the customer is responsible for all shipping arrangements.

  • Please refer to manufacturer policies regarding the procedure and cost of shipping returns; please contact them for details.


Pictures and Descriptions  [Top]
  • 1st Cell Phones.com does not guarantee descriptions to be completely accurate and denies all liability.

  • Typos can happen and we apologize if there is a misrepresentation.

  • All prices, descriptions, and pictures can change without further notice


Return Policy and Terms:  [Top]
  • 1st Cell Phones.com offers a 7 Days Return Policy for defective items from the Date On Arrival (DOA) at your location.

  • Any item lost in the mail will not be responsible by 1stCellPhones.com

  • We will not be responsible for any product that becomes defective beyond the 7 days of receipt. The customer will have to contact the manufacturer for further assistance.

  • All return items MUST be brand new, factory sealed, unused, and untouched.

  • All returned items for refund are subject to a minimum 25% restocking fee (There will not be restocking fee on defective items).

  • Customers are responsible for return shipping charges. This also applies to defective items.

  • All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.

  • Before you return your items, you must contact us via Email and receive a Return Merchandise Authorization Number (RMA). Any returns sent without an RMA number will not be accepted by 1st Cell Phones.com. You, the customer, assume all responsibility for the package until it arrives at our office.

  • Please include the following information when returning an item:

    • Your RMA number on your invoice (Do not write on the items box. If so, the package will not be accepted even if it is not defective).

    • A copy of your original invoice with the RMA number (inside the shipping box).

    • A note stating the problem if you would like the return for replacement or exchange.


  • Note:
    • 1st Cell Phones.com will not be responsible for returned packages if lost by your mailing service.

    • Also note that shipping fees and insurance are NON-REFUNDABLE.

    • In certain cases, there might be other miscellaneous fees pertaining to your order which are also NON-REFUNDABLE.

  • Manufacturer's warranties are processed by the manufacturer. For warranty questions, inquiries, or repairs, please contact the manufacturer.

Privacy Policy:  [Top]
  • 1StCellPhones.com Privacy Policy

  • 1StCellPhones.com believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We at 1StCellPhones.com have created this privacy statement to demonstrate our corporate commitment to individual privacy. The policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. By using 1StCellPhones.com web site, you agree to the terms and conditions set forth below.
  • Collection of Personal Information

  • 1StCellPhones.com collects personal information including, without limitations, name, e-mail addresse from its users. 1StCellPhones.com may collect such personal information when users submit comments or other correspondence to 1StCellPhones.com through its web site or otherwise. Additionally, 1StCellPhones.com may collect personal information through its web site by using cookies or other methods of monitoring web usage. We do not market, sell, or trade this information to any outside companies.
  • Cookies

  • 1StCellPhones.com uses cookies to keep track of its users' activity. The type of cookies we use do not get stored on your computer, rather they expire once the browser is closed.
  • Security

  • Our site's registration form requires users to give us contact information (a valid email address), unique identifiers (a password), financial information (credit card number), and demographic information (such as a zip code). When this type of information is collected it travels through the Internet in encrypted form. 1StCellPhones.com uses Secure Sockets Layer (SSL), which provides strong cryptography, to transfer all of the personal information to 1StCellPhones.com. Financial and login information (password) are encrypted and stored in that form on 1StCellPhones.com servers.
  • If you have questions concerning this policy please email us at webmaster@1StCellPhones.com

Other Notables:  [Top]
  • Some GSM phones may not contain instruction books in English or any particular language. You may download manuals from respective manufacturer's websites or order directly from manufacturers or service providers.

  • Some GSM phones may not contain US Power plug converters.

  • Customer is responsible to confirm the compatibility of the purchased item with their service provider.

  • Cingular is using 850MHZ in some regions of United States which is not supported by some Tri-Band phones.

  • Customer is responsible to set up the phone and the phone's functions including but not limited to the web browser.

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1stCellPhones.com reserves the right to modified or change this policy without any further notice.